We recently published an app to our app catalog for Android users. For some reason, however, our Android Enterprise users encountered the error below after initiating the install.

‘Your request to install failed! Please refresh, retry then contact your IT Administrator if this problem persists.‘

To resolve, start by logging onto Managed Google Play. I then noticed the message ‘APPROVED, BUT NEW PERMISSIONS REQUESTED‘. Given the history of this app, I clicked ‘APPROVE‘ and continue.

Afterward, the option ‘Keep approved when app requests new permissions‘ is already selected and should be fine for most apps. Click SAVE to continue.

In this particular case, however, the other option ‘Revoke app approval when this app requests new permissions‘ was previously selected. This is why Android Enterprise users encounter the error mentioned above when trying to install this app as permissions have changed.

If you ever need to change this option on any other managed app, simply click ‘APPROVAL PREFERENCES‘ at any time.

As always, stay mobile!