Getting Invalid Credentials when logging into the web interface of VMware Unified Access Gateway 3.3.0 and below

While preparing to upgrade my VMware Tunnel / Unified Access Gateway, I noticed I couldn’t log in with my credential. I’m aware by default the admin password must be changed every 90 days. However, I should still be able to log in with an outdated password and be prompted to change once I log in.

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When I attempted to log into the appliance as root, I was prompted to change my password as well. I wasn’t aware there’s a password age for the root account also. According to technical support, this shouldn’t be the case at all.

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I then found the link below and confirmed the steps with VMware Workspace ONE

Reset the admin Password for the Access Point REST API

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Once you regain access to the admin console, be sure to reset the password accordingly (unless you wish to keep the same password here).

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